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Frequently Asked Questions

Is ViewStub right for me?

ViewStub is for anyone with valuable video content for the world to see. Whether you are an event organizer or a regular content creator, you can use the ViewStub platform to grow your brand and have full control over your video content.

How do I create an event on the ViewStub Marketplace?

To create an event, just log in or sign up today. Then you will go to the Create page located at the top and enter your details such as title, price, description and other small details.

How do I live stream on ViewStub?

  • To live stream from a Camera, Webcam, or Laptop use OBS Studio. Put the URL & stream key from this page into the settings-stream section. Turn your camera to USB or Live mode and select your camera as a video capture device under the sources tab in OBS Studio. Once the video feed appears click ‘start streaming’. Your feed will appear on the ViewStub page. Click the ‘Go Live’ button to start broadcasting to your audience.
  • To live stream from an Android device please download the RTMP Camera App. Open the app up, click on the settings to select ‘Publish Address’. Put the URL & stream key from this page into the settings-stream section. Click “Start”. Your feed will appear on the ViewStub page. Click the ‘Go Live’ button to start broadcasting to your audience.
  • To live stream from an Apple device please download ‎Larix Broadcaster.
    Use the format https://{Stream URL}/{Stream Key} to stream with this app.
  • You can use iPhone or Android with an app and/or any camera that has a USB or live mode.

Can I upload videos to my event?

Yes! On your Edit Event page, click on "Event Media" on the left menu. In the video playlist, click on "New Live Stream or Upload". A screen will pop up where you can choose "Video Upload", then upload your file, enter a title, and set either public or private visibility.

Can I directly talk to other users?

You can directly message creators to ask them questions and engage with other users in a live chat while the video is playing.

Pricing ViewStub Pricing

As of 10/1/2021, ViewStub has updated their pricing model. If you are an organizer with a subscription model from prior to this date, your subscription will be honored until there is a lapse in payment, or your subscription is cancelled. At which time, your account will then reflect the updated pricing model. If you are an event organizer, and you did not have a subscription prior to this date, your account will remain as a starter account, and you will be able to see the updated pricing model available for purchase. The updated pricing model is as follows: ViewStub utilizes a “Pay-Per View Model” (defined as: a type of paid service by which a subscriber or member of a service provider can purchase events to view via private telecast). With the rise of the Internet, the term Internet pay-per-view (iPPV) has been used to describe pay-per-view services accessed online. Event is responsible for any taxes owed based on the income received from utilizing ViewStub services. Payment processing fees are additional and not included in the above calculations. Event organizers have two options regarding credit card payment processing fees, they can either 1.) absorb (deduct from their commission) or 2.) pass along to the attendee (add to customer’s ticket purchase price) all credit card payment processing fees incurred from each transaction. Stripe payment processing fees are 2.9% + $0.30 per transaction. Actual payment processing fees may vary due to several factors. Foreign currencies are automatically enabled for every transaction, and a 3% processing fee will be applied to all purchases in any currency other than USD. Standard rates for the in-person only (non-subscriber) accounts are as follows: for ‘in-person’ registration tickets and donation based registration tickets, ViewStub keeps 3% + $1.00 per transaction (calculated prior to processing fees being added). For non-access related transactions, ViewStub keeps 5% of the price (calculated prior to processing fees being added). Viewstub has also updated their pricing packages to be able to be bundled. You can view what is included in our new pricing packages HERE.

How do I get paid?

Simply link your bank through Stripe Connect or PayPal account and request a payout in your Account Hub. Use our secure Paypal or bank account integrations for direct transfers. Wire transfers, PayPal transfers, and Zelle payments may have limitations or additional fees. PayPal transfers may incur an additional 2.9% + $0.30 per transfer amount or amount as determined by PayPal (including for foreign currency conversions from USD).

Payouts

If your account qualifies, payouts are accumulated and available on a rolling basis, a minimum of 3 days after each successful purchase. New payouts can be requested once the previous one has been completed and the new account balances are updated in your ViewStub account. Refunds will automatically be removed from your available balance or from any future balances as needed. ViewStub will invoice or charge the credit card of the organizer for any refunds payable to customers where the balance is unavailable in the organizer’s account. ViewStub reserves the right to further limit payouts for requests below $20 at our discretion. ViewStub will transfer the ticket revenue to the organizer via Stripe or Paypal minus the appropriate revenue share and processing fees. If refunds, disputes, or fraudulent activity occur after the payout, ViewStub will initiate repayment from the organizer to cover the refunds, disputes, or fraudulent activity plus all related processing fees. Advanced payouts are available to our trusted accounts as verified by the ViewStub Team. If you would like to receive this service please contact your dedicated Account Manager or email support@viewstub.com.

Refund Policy

If refunds are allowed by the organizer, and you wish to receive a refund, you must email the organizer directly with a request within fourteen (14) days of your initial purchase, if purchased after the event date, or within (14) days after the original event date displayed when you made your purchase. ViewStub fees and individual ticket prices are subject to change at any time. ViewStub reserves the right and has full authority to issue refunds directly to the customer at our discretion prior to those funds being transferred to the event through any payouts. All unauthorized transactions made on the ViewStub platform will be refunded, and the event organizer will be responsible for the associated refund fees. These fees will be collected via the card attached to the organizer’s account or deducted from event profits, whichever is needed.

If you have any further questions, please contact us. For information about how to best stream your live events on ViewStub, please check out our Tutorials page.